Leading objectives for hoteliers after guests leave worldwide as of July 2014

This statistic shows the leading objectives for hoteliers after guests leave worldwide as of July 2014. During the survey, 39 percent of respondents said a principle objective was to thank guests for their stay.

Leading objectives for hoteliers after guests leave worldwide as of July 2014

Share of respondents
Encourage guests to write an online review and recommend to family and friends57%
Build a lasting relationship with the guest44%
Thank guests for their stay39%
Encourage guests to come back for another visit28%
Help guests to feel they are still connected to their vacation/the destination7%
Tailor future offers based on customer's personal information7%
Leave a gift the night before check-out6%
Introduce guests to sister hotels3%
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Sources

Release date

September 2014

Region

Worldwide

Survey time period

July 17 to August 5, 2014

Number of respondents

14,083 respondents

Special properties

Hoteliers

Method of interview

Online survey

Supplementary notes

Multiple answers were possible.

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