Public opinion on the use of virtual assistants/chat bots in the Netherlands 2017

This statistic shows the answers to a survey question on the public opinion on the use of virtual assistants/chat bots as a way of customer support in the Netherlands in 2017. According to the survey, most people in the Netherlands indicate they are fine with this in case of simple questions, but they prefer an actual person should questions become more difficult.

What is your opinion about chatting with a virtual assistant?

Share of the respondents
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Source

Release date

November 2017

Region

Netherlands

Survey time period

6 October, 2017 to 16 October, 2017

Number of respondents

5,065 respondents

Age group

15 years and older

Special properties

all respondents; net sample is representative for the total Dutch population of 15 years

Method of interview

Online panel

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