Insurance customer satisfaction North America 2018, by generation

This statistic shows the share of insurance customers with positive experience in North America in 2018, by generation. In 2018, 33.2 percent of Gen Y insurance customers in North America had a positive experience, whereas 46.6 percent of North American respondents aged 35 and older reported having a positive experience.

Share of insurance customers with positive experience in North America in 2018, by generation

Share of respondents
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Sources

Release date

May 2018

Region

Canada, Mexico, United States

Survey time period

January to February 2018

Number of respondents

10,000 respondents

Special properties

insurance customers

Supplementary notes

Gen Y customer were defined as "individuals aged 18 to 34" and Non-Gen Y customers were those aged 35 and older.

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