Processes in banking affairs in Germany 2023
Online banking was the primary method to process banking matters among bank account holders in Germany in the fourth quarter of 2023. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters on PC or laptop was 56 percent. Dealing with banking matters online remained the most popular method, despite the dropping usage in recent years. Mobile banking via smartphone or tablet was the second most common method, while less than a third of respondents used branch banking to deal with banking matters.