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Data integration rate of organizations in Europe in 2019 by channel
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Data integration rate of organizations in Europe in 2019 by channel
Rate of customer data integration across organizations* in Europe in 2018, by channel
by Tugba Sabanoglu,
last edited
Jul 31, 2019
In Europe, organizations across industries such as retail and financial services have still some way to go when it comes to customer data integrations across channels. A survey conducted in selected European countries in 2018 showed that between 34 and 48 percent of organizations were able to integrate customer data "very well" across phone, web, mobile and social channels.
Rate of customer data integration across organizations* in Europe in 2018, by channel
| Phone | Web | Mobile | Social | |
|---|---|---|---|---|
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| Phone | Web | Mobile | Social | |
|---|---|---|---|---|
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
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by Tugba Sabanoglu,
last edited
Jul 31, 2019
In Europe, organizations across industries such as retail and financial services have still some way to go when it comes to customer data integrations across channels. A survey conducted in selected European countries in 2018 showed that between 34 and 48 percent of organizations were able to integrate customer data "very well" across phone, web, mobile and social channels.
- Show sources information
- Show publisher information
- Release date
- July 2018
- Region
- Europe
- Survey time period
- June 2018
- Number of respondents
- 100*
- Supplementary notes
-
* Industry breakdown of organizations considered in this study is as follows:
Retail online and offline: 23%
Banking, Financial Services and Insurance: 20%
Travel/Hospitality: 18%
Marketing and Advertising: 15%
European countries this study refers to are the United Kingdom, Germany, France, the Nordics and the Netherlands.
Source
- Show sources information
- Show publisher information
- Release date
- July 2018
More information
- Region
- Europe
- Survey time period
- June 2018
- Number of respondents
- 100*
- Supplementary notes
-
* Industry breakdown of organizations considered in this study is as follows:
Retail online and offline: 23%
Banking, Financial Services and Insurance: 20%
Travel/Hospitality: 18%
Marketing and Advertising: 15%
European countries this study refers to are the United Kingdom, Germany, France, the Nordics and the Netherlands.
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Statistics on "Retail technology in the United Kingdom (UK)"
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The most important statistics
- Share of online turnover in Western Europe from 2016 to 2018, by sales channel*Share of online turnover Western Europe 2016-2018, by channel
- Share of digital in-store technologies retailers are using in Europe in 2019In-store experience: digital technologies retailers deploy in Europe in 2019
- Rate of customer data integration across organizations* in Europe in 2018, by channel Data integration rate of organizations in Europe in 2019 by channel
- Number of Internet of Things (IoT) active connections in retail in the European Union (EU) in 2016, 2019, 2022 and 2025 (in millions)IoT active connections in retail in the EU 2016, 2019, 2022 and 2025
- Omnichannel customer experience score of leading retailers in Europe in 2018Omnichannel customer experience: leading retailers in Europe 2018
- Share of retailers who agree that the need for digital transformation increased in the last three years, by countryRetailers agreeing on the need for digital transformation in retail 2019, by country
- Digital customer experience: consumers' preferred way of engaging with companies in Europe in 2019, by channelDigital customer engagement preferences of consumers in Europe in 2019 by channel
- UK e-commerce overview
The most important statistics
- E-commerce sales in the United Kingdom (UK) from 2014 to 2017 (in billion GBP)E-commerce sales in the United Kingdom (UK) 2014-2017
- E-commerce sales in the United Kingdom (UK) from 2014 to 2017, by technology (in billion GBP)E-commerce sales in the United Kingdom (UK) 2014-2017, by technology
- Value of internet retail sales monthly in the United Kingdom (UK) from January 2016 to February 2019 (in million GBP)Internet retail: monthly sales value in the United Kingdom (UK) 2016-2019
- Internet retail sales as a percentage of total retail sales in the United Kingdom (UK) from January 2016 to May 2019*Internet share of retail sales monthly in the United Kingdom (UK) 2016-2019
- Share of retail businesses making e-commerce purchases in the United Kingdom (UK) from 2009 to 2018Share of retail businesses making e-commerce purchases in the UK 2009-2018
- Mobile share of retail transactions (excluding apps) in the United Kingdom (UK) from 1st quarter 2017 to 2nd quarter 2018* Mobile share of retail transactions in the UK Q1 2017- Q2 2018
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- Digital customer experience: top ranking industries in the United Kingdom (UK) in 2019*Leading industries for customer experience in the UK 2019
- Leading retailers in the United Kingdom (UK) based on their omnichannel and in-store digital capabilities in 2019Omnichannel and digital in-store: leading retailers in the UK 2019
- Retail technology use distribution among retailers in the United Kingdom (UK) in 2019, by technologyRetail technology use by UK retailers 2019
- Leading ten areas retailers are using Artificial Intelligence (AI) in their business in the United Kingdom (UK) as of 2019*Artificial Intelligence: areas of use by retailers in the UK 2019
- Leading ten Artificial Intelligence (AI) areas retailers are planning to invest in in the United Kingdom (UK) as of 2019*Artificial Intelligence: areas of investment by UK retailers in 2019
- Distribution of challenges retailers see in their businesses' digital transformation in the United Kingdom (UK) in 2019Challenges in digital transformation of retail businesses in the UK 2019
- Mobile page load speed of retailers as rated by Google in the United Kingdom (UK) from 2017 to 2018UK e-retailers: mobile page load speed rating 2017-2018
- Share of retailers who offer stock visibility in the United Kingdom (UK) as of November 2018, by retail strategyStock visibility offered by retailers in the UK 2018, by retail strategy
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- Geolocation: share of retailers using the function on mobile in the United Kingdom (UK) from 2016 to 2018*Share of UK retailers using the geolocation function on mobile 2016-2018
- Wishlists: share of multichannel retailers with easy wishlisting feature without log-in in the United Kingdom (UK) in 2018, by segment*Share of retailers offering easy wishlisting in the UK in 2018, by segment
- Share of in-store technologies used by retail employees in high streets in the United Kingdom (UK) in 2017*Share of in-store technologies retail employees used in the UK in 2017
- Share of mobile devices retail employees have used in the United Kingdom (UK) in 2017*Share of mobile devices retail employees consulted in the UK 2017
- How often do you use in-store technology to help customers?*Frequency of in-store technology use by retailers in the UK 2017
- High street retail: share of drivers for excellent online experience for consumers in the United Kingdom (UK) in 2018*UK consumers: drivers of a good online experience in high street retail in 2018
- Share of in-store technologies consumers like to see in high streets in the United Kingdom (UK) in 2017Digital high street: in-store technologies consumers want to see in the UK 2017
- Digital customer experience: consumers' preferred way of engaging with companies in the United Kingdom (UK) in 2019, by channelDigital customer engagement preferences of consumers in the UK in 2019 by channel
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The most important statistics
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- Sharing personal data: have you taken action over the last 12 months to limit the amount of data you share with companies?*Share of consumers taking action to limit sharing personal data in the UK 2019 by age
- Consumer incentives for sharing personal data with companies in the United Kingdom (UK) in 2019*Sharing personal data: incentives for consumers in the UK 2019
- UK consumers: which reasons best describe why you think GDPR is important?Data privacy: share of reasons UK consumers find GDPR important in 2018
- UK consumers: do you trust the following to handle your personal data?Data privacy: share of services UK consumers trust with their data in 2018
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Statistics on "Retail technology in the United Kingdom (UK) - European overview"
- Share of online turnover Western Europe 2016-2018, by channel
- In-store experience: digital technologies retailers deploy in Europe in 2019
- Data integration rate of organizations in Europe in 2019 by channel
- IoT active connections in retail in the EU 2016, 2019, 2022 and 2025
- Omnichannel customer experience: leading retailers in Europe 2018
- Retailers agreeing on the need for digital transformation in retail 2019, by country
- Digital customer engagement preferences of consumers in Europe in 2019 by channel
Statistics on "Retail technology in the United Kingdom (UK) - UK e-commerce overview"
- E-commerce sales in the United Kingdom (UK) 2014-2017
- E-commerce sales in the United Kingdom (UK) 2014-2017, by technology
- Internet retail: monthly sales value in the United Kingdom (UK) 2016-2019
- Internet share of retail sales monthly in the United Kingdom (UK) 2016-2019
- Share of retail businesses making e-commerce purchases in the UK 2009-2018
- Mobile share of retail transactions in the UK Q1 2017- Q2 2018
- Online retail: share of sales revenue by device 2018
Statistics on "Retail technology in the United Kingdom (UK) - Digital capabilities"
- Leading industries for customer experience in the UK 2019
- Omnichannel and digital in-store: leading retailers in the UK 2019
- Retail technology use by UK retailers 2019
- Artificial Intelligence: areas of use by retailers in the UK 2019
- Artificial Intelligence: areas of investment by UK retailers in 2019
- Challenges in digital transformation of retail businesses in the UK 2019
- UK e-retailers: mobile page load speed rating 2017-2018
- Stock visibility offered by retailers in the UK 2018, by retail strategy
- Buy online return in store: availability across retail channels in the UK 2018
- Click and collect: adoption by retailers in the UK 2018, by store count
- Social platforms driving the most value for UK retail businesses 2019
Statistics on "Retail technology in the United Kingdom (UK) - In-store and online Customer Experience (CX)"
- Share of UK retailers using the geolocation function on mobile 2016-2018
- Share of retailers offering easy wishlisting in the UK in 2018, by segment
- Share of in-store technologies retail employees used in the UK in 2017
- Share of mobile devices retail employees consulted in the UK 2017
- Frequency of in-store technology use by retailers in the UK 2017
- UK consumers: drivers of a good online experience in high street retail in 2018
- Digital high street: in-store technologies consumers want to see in the UK 2017
- Digital customer engagement preferences of consumers in the UK in 2019 by channel
- Customer service performance of fashion brands online in the UK 2016-2019
Statistics on "Retail technology in the United Kingdom (UK) - Consumer data and privacy"
- Consumer opinions on data use by companies in Ireland and the UK 2019
- Share of consumers taking action to limit sharing personal data in the UK 2019 by age
- Sharing personal data: incentives for consumers in the UK 2019
- Data privacy: share of reasons UK consumers find GDPR important in 2018
- Data privacy: share of services UK consumers trust with their data in 2018
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- Data collection market size in South Korea 2010-2017
- Consumer opinions on data use by companies in Ireland and the UK 2019
- Brazil: mobile phone subscriptions 1998-2018, by technology
- Sharing personal data: incentives for consumers in the UK 2019
- Leading industries for customer experience in the UK 2019
- Shopping occasions per month in the UK 2019 by channel and age
- Digital customer engagement preferences of consumers in Europe in 2019 by channel
- Digital customer engagement preferences of consumers in the UK in 2019 by channel
- Share of consumers taking action to limit sharing personal data in the UK 2019 by age
- 5G wireless networking expectations South Korea 2019
- Data privacy: share of reasons UK consumers find GDPR important in 2018
- Data privacy: share of services UK consumers trust with their data in 2018
- Data solution market size in South Korea 2018, by sector
- Knowledge of the processes of the data collecting agents in Spain 2015, by collector
- Trust in telecom companies to deal with private data online in the Benelux 2015
- Frequency of exceeding mobile data limit among consumers in the Nordics 2017
- Monthly mobile data allowance among consumers in the Nordics 2017
- Big data market share in ICT estimated South Korea 2013-2020
- Frequency of exceeding mobile data limit among consumers in Sweden 2017
- Frequency of exceeding mobile data limit among consumers in Norway 2017
- Frequency of exceeding mobile data limit among consumers in Denmark 2017
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