Financial services related complaints in the UK H1 2019, by firm type

The statistic presents the number of complaints to the Financial Conduct Authority (FCA) against financial service providers in the United Kingdom (UK) during the first half of 2019. Complaints against banks and building societies exceeded 2.4 million cases registered in the first half of 2019 alone.

Number of financial services complaints in the United Kingdom (UK) in the first half of 2019, by firm type

Number of complaints
Bank (inc e-money issuers) and Building Society2,482,281
General Insurance Intermediary1,027,846
Other Insurer436,416
Life Insurer52,002
Mortgage Business (Non-Deposit Taker)33,898
Investment Management19,405
Personal Investment19,600
Securities & Futures5,161
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Release date

October 2019


United Kingdom

Survey time period

January 1 to June 30, 2019

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Statistics on "Financial complaints and compensation in the United Kingdom"

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